Frequently Asked Questions

Here you can get answers to the most commonly asked questions.

About Our Services
Q. What are the services offered by Odisha Taxi Services?

Odisha Taxi Services offers a reliable car service in Bhubaneswar through a fleet of modern, air conditioned cars equipped with state-of-the-art GPS based communication technology. The service is backed by a 24x7 Customer Contact Center

Q. What are the timings for the Odisha TaxiService?
Odisha Taxi Services are available round the clock.

Q. How do I book a Odisha Taxi Services?
You can book a Odisha Taxi either through Phone or Website.
•To book through phone please call -----
•To book an Odisha Taxi through the website, visit our home page: www.merucabs.com.

Q. Can I hail an Odisha Taxi Services on the road?

Of course, and if the Odisha Taxi Services is not occupied or travelling to another assigned pick up, the driver will be more than happy to get you on board. If the Taxi Top is glowing red, it means the cab is engaged. If it is white, he is available and ready to serve you.

Q. What is the fare that I will be charged?

The fares for Odisha Taxi Service are those prescribed by the Regional Transport Authority / State Transport Authority for metered radio taxis in the cities of Odisha. These include fares for distance travelled, waiting charges, if any and a night surcharge as applicable in your city if you are availing the service during the night time between 12-midnight and 5 a.m.

Q. Will I be charged for waiting time also?
The charge for waiting time while the meter is flagged on is as prescribed by the Department of Transport of the respective cities.

Q. Do I have to pay toll charge when I travel through Odisha Taxi Services?

Yes, you will be paying 'Toll charge'- at the actual,, when you are crossing the toll post while travelling through Odisha Taxi Service.
However, in case you have booked a Odisha Taxi& the cab is crossing the toll post while coming to pick you up, then you need not pay the toll charges.

Q. How do I pay after the completion of my trip?
You can pay the chauffeur in cash or by debit/credit card (VISA/Master Card/ AMEX) as per the fare on the meter with extras if any (for waiting or night surcharge) and a printed receipt / e-receipt for the same will be given to you. Please always insist on the printed receipt however the customer booking cab. The debit / credit card payment facility is available. If you have any complaint, please fill up our client feedback form - this will help us to resolve your problem quickly.

Q. Will I get a printed receipt for the amount paid?
Always.  Please insist on it. Our chauffeurs are trained to give the receipt for every fare they collect. If by oversight this is missed, please ask for a receipt.

Q. Can I pay using a debit or a credit card?
Yes, you can pay the fare charges by your debit or credit card as well. We accept all VISA, Master Card & AMEX for payment.

Q. Can I use the cab without flagging down the meter?
We track every fare that the Odisha Taxi Services is taking at our Technology Center and actively dissuade our chauffeurs from taking an un-metered fare. An un-metered fare is in violation of the Department of Transport rules and exposes the chauffeur to penal action.
Moreover, if you have a complaint against the chauffeur, you would not have a valid printed receipt / e-receipt at the end of your journey to make a valid complaint.

Q. What do I do if I have left something behind in a Odisha Taxi?
Please call us at ------- and give us the details of the cab number, date and time of travel (all this information is there on your printed fare receipt / e-receipt) and we will help you track down your missing item. Odisha Taxi chauffeurs are trained to report items left behind in a cab. So if you tell us the details of your commute, it makes it easy for us to link you with your missing item!

Q. Can I cancel a booking made?

Our system of handling bookings is automated and once your journey is confirmed by our Customer Service Center, a cab is assigned to report to you. We do understand that sometimes, plans change and you may need to cancel a booking. Please tell us as soon as you reasonably can - that you would like to cancel a booking so that we can avoid a Odisha Taxi Service reporting to you, when you don't need it.

Q. In which cities is the Odisha Taxi Service currently available?
The Odisha Taxi Services service is now available in Bhubaneswar. We expect to start operations in other major cities of Odisha soon.
About Convenience Charge

Q. Are there any additional booking charges?
Yes, when  you book an Odisha Taxi, then a Convenience Charge will be applicable over & above your fare charge.

Q. What are the charges that I have to pay if I book an Odisha Taxi by calling ?
Apart from fare charges, you will be charged in addition to your fare charge at respective city & it will get added automatically in your bill.

Q. Is there any guarantee for getting a cab if I pay Convenience Charge?
This is not a guaranteed service. Cab will be provided as per availability. The Convenience Charge will be applicable only if you get a cab.

Q. How do I pay the Convenience Charge?
You have to pay this charge to our chauffer along with the fare charges. It will get added automatically in your bill.

Q. Why do I have to pay the Convenience Charge?
Our booking service is a dedicated service offered to Odisha Taxi customers. The convenience charges are applicable for bookings confirmed by the calls. However, this Convenience Charge is not applicable if you book a cab through our Odisha Taxi service website or when you take a cab from the airport or pick a cab on the street.

Q. Will every call to the call Centre attract the Convenience Charge?
No, Convenience Charge will be - applicable if  you use the cab service. Any other service calls i.e. to check the booking status, to cancel/modify a booking, to give your feedback, or an enquiry call will not attract any fees.

Q. I don't want to pay this charge. How do I still proceed with the booking?
If you book a cab on our Odisha Taxi website or if you hail a cab road side (if not pre booked), you will not have to pay Convenience Charge.
About Our Website

Q. Do I need to register at your website to avail the Odisha Taxiservice?
Yes, you need to register on our website using mobile number. This can help you login and book an Odisha Taxi in less than 60 seconds! Please do not forget to change your password when you log in for the first time.

Q. I am a registered user and have forgotten my password!
If you are a registered user, please enter your correct login id i.e. your registered "Mobile Number" and "Password". If you have forgotten your password, please click on "Forget password" link next to log in window on home page. Enter your user id (i.e. your mobile number) then click on "SMS me the password" button. We will send your password via SMS & email.

Q. I am not able to login!
Call us at ------ . Please use the city specific STD code and we will try and see if we can help you. But first checks if you are using the right log in ID and the correct password.